I was sitting in a closing meeting of ISO certification the other day. The lead auditor was a Bengali and a senior citizen. He appeared to be very transparent and upright, the way he had spelt out conduct the audit. At the end of a two day gruelling process we all were awaiting the pearls of wisdom from him.

In the industry, I find that all these ISO certifications are a must if you really mean business. There are some companies which have a clause inserted in their business plan that they won’t do any business with companies without these certifications. It is not surprising though all these auditors have a standard check list, in addition they get hold of your standing operating procedures and then start picking holes in your system one by one. At the end of the day every Industry fears for a thing called NCs (non-compliances) which are Major NC and Minor NC. Let me not get into the nitty-gritty’s now.

I also happened to find out that there are quite a few agencies that do this accreditation and most of them are based in US of A or UK. Isn’t it surprising? An industry in India is being certified to the satisfaction of these countries that have no clue how our industry actually functions.

Manpower is the first thing which is axed in all industries. They want a lean mean fighting machine. Asking for overtime is a taboo. Working late is routine and expected. You have to be multi tasking with ten hands of Goddess Durga. The work which should be done today should have finished last week. The reports and statistics need to be produced in past tense. The beauty is that people still produce them. Aim is to show you are working basically covering your backside by sending mails.

Let’s come to social accountability. Is anyone responsible for the manager category? The whole system is worker oriented. It is assumed that the industry would be taking care of its managers automatically. The truth is very far from it. Then comes the union bazi, well lesser said the better about it. In all my experience, I have only seen union leaders taking the goonda approach or are kept shut with money depending upon the number of workers and the size of the industry. People talk about food basket, minimum wages, statutory compliances, safety procedures etc. Do they really mean what they say?

Problem with us Indians is that we want to ape what the US manual says without giving it due thought about comparative resources which are made available there. Their mind set, their culture needs to be taken into considerations. Above all they are far more honest and far less corrupt than us.

Environment is an issue; the watch dogs want every industry to produce only oxygen and pure water as its waste. One micron this side or that side there will be hell to pay. Issue doesn’t end here as these microns are managed by cash or kind. The boiler inspector will not even boil a cup of tea in the container but certify things as if they are straight out of the sauce pan. I was not aware that a job like a lift operator needs a certificate from an authorised institution, like a drivers licence. More are the compliances more is the outflow of cash, plus stay in company guest houses on the house.

I got cheesed off at this auditor mentioned about retired “sarkari karamchari”. As per him they only take a hefty pension without having worked. His brother gets a good pension working at “CHEETOROUNJAAN LOKHOMOTEEBS”. Then he started off on the income tax he has to pay. All of that is eaten up by government people especially the forces. These were the pearls which ultimately fell. I lost my shirt and told him that friend I gave my yesterday for your today. If you cannot be grateful for our services then you have no business to utter what you are uttering. The irony was many of the employees started agreeing that all their taxes are eaten up by government people especially from the forces and why are they penalised for it.

I walked out of the hall feeling hurt, that imagine what the civilian psyche is. As if they are the only ones paying to run this country. They seem to be ashamed to pay tax for the forces. They will never understand what each person in uniform went through. These people have been static, lived in a secure environment, getting hefty pays and getting the best of facilities with his family, with children getting best of education, contributing zero to nation building.

I really felt sad about the knowledge these people have about the forces. Should I waste time to teach them about what the armed forces are all about? I wonder!!!!!!!!

JAI HIND

© Noel Ellis